About JCM Business Solutions

Service by aviation operators, for aviation operators.

Founded in 2009 by a team of proven aviation operating professionals with roots in Tier 1 hub airports, JCM has grown from a single service line into a full-spectrum aviation facility partner — without losing the people-first culture we started with.

Our Story

Decades of airport operations expertise, channeled into one company

JCM Business Solutions was founded in 2009 by operating professionals who had spent their careers managing aviation and airport facilities at Tier 1 hub airports. That operating background — not a services-industry playbook — is still what shapes how JCM works today: facilities are unique, schedules are unforgiving, and there's no room for performance or compliance lapses.

What began as a single service line has grown into an integrated partner across security, facility management, janitorial, logistics, and passenger services — serving port authorities, airport owners, terminal developers, concessionaires, and property managers throughout the Northeast and beyond. Along the way, JCM became a Port Authority of NY & NJ certified Woman-Owned (WBE) — a certification that reflects who leads the company, not just a line on a qualifications sheet.

Our Mission

“Deliver services that exceed our customers' expectations in serving their guests, strategic partners, and our teams.”

83%Client retention rate
<20%Annual personnel turnover
2009Founded
WBEPA of NY & NJ certified
Corporate Vision

What holds every contract to the same standard

Strong Team Building

Investing in recruitment, screening, and training so every site runs on a team that knows the job — not just fills the shift.

Environmentally Responsible

Green Seal, Energy Star, and Environmental Choice materials, integrated recycling programs, and operations inside LEED Gold-certified terminals.

Plan for Success

Training, resource planning, and proactive expertise need to empower our facility services as a value driver, not just a cost line.

Respect the Individual

Living wages, competitive benefits, and performance-reward programs for every member of the JCM team.

Continuously Improve

CMMS, inventory management, and quality-control platforms built for planning, communication, and accountability.

Strive for Excellence

An 83% client retention rate, earned one contract at a time by exceeding what was asked.

Leadership
Judith Conlon

Judith Conlon

Chief Executive Officer

A dynamic leader whose career spans finance, education, and airport transportation. She combined those experiences to launch and lead JCM, redefining passenger and logistics services through customer-focused solutions and operational excellence.

Michael F. Conlon

Michael F. Conlon

President & Chief Operating Officer

A founding member of JCM with 30+ years in air transportation. Michael leads operations and business development, having managed complex terminal operations at JFK, Newark, LaGuardia, and Manchester-Boston Regional.

Caryn Conlon

Caryn Conlon

CFO & CIO

JCM's finance and technology leader, with hands-on experience in airport development, construction, operations, logistics, and retail across multiple continents.

Dorthy Sepulveda

Dorthy Sepulveda

VP of Operations

20+ years of NY metro operations, blending expertise with tailored service solutions using data-driven and equipment innovation to optimize efficiency, quality, and client satisfaction.

Phil Grieci

Phil Grieci

Sr. Dir. Facility Services

35+ years in Tier 1 hub airport operations and real estate, leads the maintenance and passenger services teams, playing a pivotal role in the successful opening and ongoing maintenance of LGA's Terminal B and JFK's new Terminal 6.

Fabian Drago

Fabian Drago

Dir. Safety, Security & Quality

30+ years across Pan Am, Delta, and JetBlue, with deep expertise in terminal security, risk management, and ground operations.

John Eisemann

John Eisemann

Director of Logistics

Results-driven logistics specialist from Target and Amazon, optimizing delivery performance through data-informed supply chain systems.

Karen Welby

Karen Welby

Director of Human Resources

15+ years driving talent strategy, employee engagement, and compliance, aligning workforce planning with business growth.